ARGOED FARM CARAVAN SITE BOOKING TERMS & CONDITIONS
Last Updated 18th May 2022
PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A RESERVATION REQUEST WITH US (WHETHER BY EMAIL, TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.
Welcome to Argoed Farm Holidays (www.argoedfarmholidays.com) Please see further the Contact us section below for our company and contact details.
These terms and conditions ("Booking Conditions") apply to any reservation you make with us for the campsite, whether by telephone, in person or via the Site.
By making any Booking with us, you confirm that you accept these terms and conditions and agree to comply with them.
Every time you wish to use the Booking Services, please check these Booking Conditions to ensure you understand the terms and conditions which will apply at that time. Your attention is drawn in particular to the sections headed Our liability and Owners' liability. These Booking Conditions were most recently updated on the date that appears at the top of this page.
If you have any queries or concerns regarding these Booking Conditions, please contact us using the details set out in the Contact Us section below.
Your contact and personal details may be kept by us for future mailings and news. You may opt out of receiving emails at any time by contacting us. We will not pass on or sell your details to any third parties with the exception of COVID Track and Trace. Details of visitors are recorded for a reasonable period to assist in any liability and legal investigations. Therefore guest details are stored for one year before being deleted.
Making a Booking
To be eligible to make a Booking and enter into a Rental Contract you must:
1. be 18 years of age or over and have the legal capacity to enter into legally binding agreements;
2. register with us on our Site (in advance or when Booking) or by telephone by providing your real name, phone number, email address and other requested information; and
To check availability, find prices for your stay and to make bookings, drop us a message via the contact us form on the website or e-mail email@example.com
We endeavour to reply within 24 hours with a payment request and a reservation confirmation.
Please take the time to read our Covid Guest Charter and Terms and Conditions before booking. By booking, you confirm that you have read and agree to our terms and conditions, including the Covid Guest Charter and have entered a binding contract with us.
Please check your booking confirmation and notify us of any errors immediately. You must be 18 years of age or more to make a booking. We require full payment to confirm the booking. We have the right to cancel your booking if these payment terms are not met on time. We have the right to apply a minimum night stay policy at different times during the season. The person booking, where they are booking on behalf of other people, is responsible for disseminating the appropriate information to those persons. For example, these Terms and Conditions, Covid Guest Charter, directions, the facilities, the grounds, the service we offer and any appropriate clothing and footwear they will require.
Please ensure there are no more than five people to a pitch unless agreed with us in advance.
A 2-night security deposit is due 6 weeks before arrival or on booking. The security deposit covers damage to the site or extra cleaning that may be required.
It is essential that you let us know immediately if you need to cancel your booking. If you cancel your booking, bookings are non-refundable. At Argoed Farms discretion they may be held over to a date, subject to availability, for that season. Any cancellation or change must be confirmed by email, by the person who made the booking. Should we be able to fill a cancelled booking, you may be refunded at our discretion.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134, you cannot cancel your contract if the services you have ordered are accommodation or services related to leisure activities (if the contract provides for a specific date or period of performance).
We can not cancel bookings due to poor weather or poor weather forecasts (unless we deem them too extreme for safe camping). We reserve the right to cancel bookings in the event of severe weather conditions.
Once we have issued you a confirmation, we will do our best not to make any changes or cancel your booking. However please note that sometimes changes do occur before or after bookings have been confirmed, and very occasionally confirmed bookings have to be changed or cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so. If we need to cancel your holiday we shall inform you as soon as possible and refund all money paid to us, by you, within 14 days.
Coronavirus related cancellations – we will follow all Welsh government and consumer legislation regarding cancellations needing to be made by either ourselves or the customer due to Covid 19.
We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.
Arrival and Departure Times
Pitches are generally ready by 12noon so we ask for arrivals after this time. Please let us know your estimated time of arrival, so we can be on hand to show you to your pitch. We will make every effort to greet you on arrival, but in the event, we are called away or you are delayed. In this event, we will make every effort to greet you ASAP. Guests are requested to vacate by 11:30 am on the day of departure.
Your visit to the Campsite and grounds
Guests and visitors agree to be considerate tenants and to take good care of the site and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests. Should any facilities, landscaping (including vegetation), equipment, or inventory, be damaged wilfully, as a result of inappropriate usage or behaviour, or as a direct result of failing to respond to instructions from the staff you will be held responsible for the cost of repair or replacement of that item. Argoed Farm Holidays cannot accept responsibility for any loss, damage, or expense arising through Force Majeure, including industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the business. Please close all gates. Keep to all footpaths. Do not walk across crops (this includes long grass).
Health and Safety
Argoed Farm Holidays is surrounded by beautiful countryside filled with unusual plants and animals. However, this brings with it the risks associated with wild animals and poisonous plants. We accept no responsibility for any injuries, allergies or illness that you suffer as a result of bites, stings, ill effects from animals, ill effects from eating or playing with poisonous plants. If in any doubt, please always ask us, and encourage your children not to touch plants or animals that you or they cannot positively identify.
Our campsite and its landscape include some rough terrain, trees, brambles, water and other natural hazards. Depending on the weather, conditions can be cold, wet, slippery or hot, dry and brittle.
We trust that you appreciate we can take no responsibility for the weather conditions at the time of your visit. We recommend that you come prepared with suitable clothing and footwear so that you can enjoy the charm of the natural environment in all its diversity.
Our campsite is on agricultural land used for farming. Campers must not enter any fields containing livestock or any fields with closed gates or climb gates and fences. Please be aware that the field is used later in the year for grazing, silage and hay, so please do not leave any litter, however small. Be aware that litter can be blown into fields where livestock may be grazing and have deadly consequences for them. There are animals on the farm, please do not touch or feed them without our permission.
Children and under 18s remain their parents’ or party leaders responsibility and must be supervised at ALL times.
We will not be held responsible or liable for any accident, loss or damage whatsoever to persons, vehicles, caravans, tents, accessories or contents during your stay with us.
The flying of kites and drones is prohibited for your safety. Ball games on the campsite, are acceptable, however, this must be within your area and that any damage caused to other campers equipment will be your responsibility.
Argoed Farm Holidays reserve the right to close the campsite in extreme or dangerous weather conditions. The decision to do this is entirely at our discretion.
Open Fires are prohibited on this campsite.
BBQs must not be used on the ground or tables at any time, please ask to use some of our bricks. By signing these Terms and Conditions, you are confirming that you are proficient in the use of fire and open flame if you choose to use it. During times of severe drought or high winds, any naked flame may be prohibited due to fire risk at our discretion. Any open flames via BBQ’s must be used downwind and 3m away from any tent or combustible apparatus. No rubbish to be burned on BBQs. All BBQ’s to be extinguished after use and never left unattended. Remember that remnants of food on grills can attract and harm wildlife.
Fireworks, Chinese lanterns, weapons, generators and dangerous materials or substances are not allowed on the campsite.
By booking you agree to be responsible for your children and any under 18s you are in charge of, and your welfare and to take all reasonable precautions against personal injury, injury to others and damage to the farmland, livestock, fences, gates, hedgerows, facilities and tents, such as regarding litter, fire, noise after 10 pm.
All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners’ risk. Argoed Farm Holidays accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles. If bringing bikes, surfboards, etc please bring your own security methods and contact us upon booking if you have any questions regarding this.
You agree to look after the site pitches and campsite and you agree to leave it clean and tidy.
Electrical car charging is not permitted
No heaters/ fires are allowed to be used in awnings.
You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the staff, landowners or any third party, we may refuse to allow you access to the property or ask you to leave before the end of the holiday. If this happens we will treat your booking, as having been cancelled by you and you will not be entitled to any refund.
You are in a natural environment and as such you agree to respect all local flora and fauna. Any damage, willful or negligent, will be taken seriously and may result in you and your party being requested to leave the campsite. In such cases, we will treat your booking as having been cancelled by you and you will not be entitled to any refund. As such we ask that all guests of Argoed Farm Holidays respect the grounds and countryside we are located in.
The number of people using the site pitch may not exceed the number agreed when booking. With prior approval, it may be possible for additional guests to visit the site between 10 am and 9 pm. There is a charge of 50% of the camping rate per guest. The maximum numbers allowed on each site at any one time may preclude guests from visiting.
Alcohol may be consumed on-site but drunken or rowdy behaviour is not acceptable. Please be respectful of other guests, owners and neighbours.
Drug use is prohibited within Argoed Farm Holidays Site, this includes Cottages, Gardens, Campsite etc. Drug use is illegal and will be reported to the police. In such cases, we will treat your booking as having been cancelled by you. You will be asked to leave the site and you will not be entitled to any refund.
Smoking is prohibited within the campsite facilities. Smoking is a high fire risk and cigarette butts can harm or kill livestock. You are required to be responsible for the campsite with any fire risk or litter.
We operate a small scale quiet, relaxed and laid back campsite. All electronic music and instruments of any kind are banned. We like to respect the natural rhythms of our environment. We ask that campers please respect fellow campers and our local neighbours. There is a LOW NOISE POLICY from 10 pm around the campsite by this time and low lighting only. No lights to be kept on all night. We reserve the right to remove any campers who act inappropriately or do not follow our noise guidelines without refund.
No firework displays or Chinese lanterns are allowed as these pose a risk to wildlife.
Argoed Farm Holidays has provision for recycling so please separate your rubbish and use the bins provided. Having said that, we are an off-grid campsite, where we have limited rubbish collection.. Food waste should be placed in the main general waste bin. Please do not leave food scraps around as they attract wildlife and can cause them harm, not to mention unwanted visitors!
Please inform us during your stay of any accidental damage, so we can identify it as not malicious and replace it for you.
Please inform us of any accidents or incidents that occurred by any member of your group whilst on site, as this needs to be filled in the accident book and all injuries photographed.
If you have special requests or needs, you are responsible for telling us at the time of booking. If you have a disability that may affect your stay at Argoed Farm Holidays please tell us before we confirm your booking. We will do our best to accommodate you but will let you know if we are not able to meet your needs. The site is not presently suitable for guests who have limited mobility.
The owners and staff are available during office hours (9 am until 6 pm) on the phone number 01341 241723. Out of office hours, please only contact us in an emergency via text on 07792206445.
If any of the above Terms and Conditions are broken, guests will be reminded of their responsibilities and if necessary, requested to leave the site without refund.
If you have any questions about your stay and require more information before arrival than is published on the website, please do not hesitate to contact us.
By booking with Argoed Farm Holidays you are acknowledging that you are aware of the risks, hazards and dangers of entering the campsite.
Liability – Your Happiness and Satisfaction!
It makes us happy if you enjoy your stay with us! If you have any problems during your stay, please let us know immediately so we can try and sort them out while you are here. If you have any complaints thereafter, please address them to;
Argoed farm Holidays, Pen-sarn, Llanbedr, LL45 2HS . Email – firstname.lastname@example.org
Argoed farm holidays or their staff shall not be liable for any loss or damage to visitor’s property, however, caused. We accept no liability for injury sustained to any party whilst on our campsites.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events that are beyond our reasonable control.
Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English & Welsh law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Covid Guest Charter
What we are doing to ensure that you have a great and most importantly safe stay at Argoed Farm Holidays:
Firstly, we are ensuring that the facilities that you have booked will be cleaned and sanitised to the COVID Ready Guidelines from PASC UK. We have achieved both the AA COVID Confident Accreditation and Visit England ‘Good to Go’ Certification. We have produced a Risk Assessment that covers all aspects of our business and this can be seen on demand.
Argoed Farm Holidays are governed by Welsh guidelines and shared facilities will be closed/ opened when instructed to do so by these guidelines.
We are preparing the shared facilities for your use. The main ones are of course the shower and toilets. Please give us priority over our rigorous cleaning schedule and leave doors open after use. We have provided sanitisers around the site, please do use them before and after touching shared surfaces. Please observe 2-metre social distancing with all other people outside of your party. All adults will also be expected to use the cleaning materials provided after using the toilet and shower (and after children) to keep all guests as safe as possible.
We will require the full contact details of all adult guests in the party for Track and Trace in advance.
We regret that additional visitors and dogs are not permitted on-site at present.
We live on-site but can be working on different areas of the farm. You will be provided with our phone number, please only ring after 6 pm in the case of an emergency or exceptional circumstances on 07792206445.
On the day of arrival, please park and then text us so we can show you too your pitch. Please try not to arrive before noon so that we can complete the enhanced cleaning under the cleaning protocols above. If you anticipate a late arrival, please do let us know so arrangements can be made. Check out is strictly 11.30 am.
What we are asking you to do to help us ensure that you have a safe and enjoyable holiday.
We ask that you socially distance at least 2m from other guests please, especially relevant with small children.
Be rigorous in following social distancing when out in public.
If you show any signs of having the virus then you must immediately go and get tested by contacting https://gov.wales/protect-yourself-others-coronavirus
The result must be shown to us. If positive, you will need to leave if any Member of your party can drive you. If that is not possible and you have to self-isolate here, then you will have to pay for all bookings that have to be cancelled as a result.
We will need you to provide, names, telephone numbers and email addresses of everyone in the party so that we can pass this onto the NHS if it is required. This information will not be used for any other purpose. This must be provided prior to arrival.
**Updated HMG Legislation**
The Legislation is found here: https://www.gov.uk/coronavirus
We cannot police this and ask therefore that you risk assess your own party and decide for yourself if your group is appropriate. Please keep up to date with Government legislation.
Remember the best way to stay safe is to regularly wash and sanitise hands thoroughly and maintain social distance.
We recommend additional cancellation insurance to cover in the event of cancellations other than Coronavirus restrictions.
Thank you and we look forward to welcoming you to Argoed Farm Holidays
If you have any questions about your stay and require more information before arrival than is published on the website, please do not hesitate to contact us.